FAQ for ClientTracker Cloud
• How does ClientTracker Cloud work?
• Is the information I enter in ClientTracker Cloud safe?
• What happens if my computer crashes, or has a technical problem?
• What are the Internet requirements?
• Does ClientTracker Cloud meet HIPAA requirements?
• Does ClientTracker meet accepted standards for Electronic Medical Records (EMR)?
• What kind of computer do I need to access the Cloud?
• Is it possible to move my data from other software into ClientTracker?
Q: How does ClientTracker Cloud work?
A: ClientTracker is a database of your practice-critical data. Just install a simple software program that makes a reliable remote connection to your ClientTracker database With this connection, you can use your ClientTracker within the capabilities of almost any device that has an adequate internet connection. Your data is stored off “in a cloud” somewhere, and you are communicating with it through your computer or device.
A: ClientTracker is a database of your practice-critical data. Just install a simple software program that makes a reliable remote connection to your ClientTracker database With this connection, you can use your ClientTracker within the capabilities of almost any device that has an adequate internet connection. Your data is stored off “in a cloud” somewhere, and you are communicating with it through your computer or device.
Q: Is the information I enter in ClientTracker Cloud safe?
A: Everything you need and depend upon is stored securely in the Cloud. Your important business intelligence is maintained on a professional server, with HIPAA-level security and automatic, redundant backups. Never lose your data again.
A: Everything you need and depend upon is stored securely in the Cloud. Your important business intelligence is maintained on a professional server, with HIPAA-level security and automatic, redundant backups. Never lose your data again.
Q: What happens if my computer crashes, or has a technical problem?
A: No problem! Your data is always safe in the Cloud, even if your area has a major storm or power outage. You can use another computer or device that has an Internet connection to access your ClientTracker immediately. You’ll never have to restore from backup again.
A: No problem! Your data is always safe in the Cloud, even if your area has a major storm or power outage. You can use another computer or device that has an Internet connection to access your ClientTracker immediately. You’ll never have to restore from backup again.
Q: What are the Internet requirements?
A: In general, having a strong Internet connection is beneficial to your business in many ways. To use ClientTracker Cloud effectively, a business-class DSL or cable Internet connection is required. Cable is much better than DSL. Mobile "hot spot" cards and dial-up connections won’t work. The minimum speed is measured in Upload and Download time, but your experience will be a combination of factors: the speed and age of your computer, the efficiency of your router in dealing with cloud connections, and the quality of the modem provided by your ISP. Again, having the BEST Internet hardware and service you can afford is a major asset for your business.
Minimum Recommended Speed for ClientTracker Cloud
A: In general, having a strong Internet connection is beneficial to your business in many ways. To use ClientTracker Cloud effectively, a business-class DSL or cable Internet connection is required. Cable is much better than DSL. Mobile "hot spot" cards and dial-up connections won’t work. The minimum speed is measured in Upload and Download time, but your experience will be a combination of factors: the speed and age of your computer, the efficiency of your router in dealing with cloud connections, and the quality of the modem provided by your ISP. Again, having the BEST Internet hardware and service you can afford is a major asset for your business.
Minimum Recommended Speed for ClientTracker Cloud
- Download Speed = 7.00 Mbps
- Upload Speed = 1.50 Mbps
- Ping less than 20 Test your speed easily on www.speedtest.net
Q: Does ClientTracker Cloud meet HIPAA requirements?
A: The Cloud is the preferred storage location for Protected Health Information (PHI). In contrast, what happens to your patients’ confidentiality if your laptop, computer, or portable drive is lost or stolen? ClientTracker Cloud has you covered! In addition to its own optional passwords, there are login passwords for the connection software, too. The data is safely encrypted using standard IT protocols.
A: The Cloud is the preferred storage location for Protected Health Information (PHI). In contrast, what happens to your patients’ confidentiality if your laptop, computer, or portable drive is lost or stolen? ClientTracker Cloud has you covered! In addition to its own optional passwords, there are login passwords for the connection software, too. The data is safely encrypted using standard IT protocols.
Q: Does ClientTracker meet accepted standards for Electronic Medical Records (EMR)?
A: Yes, in terms of both record storage and e-billing.
Regarding electronic records or EMR, the HITECH Act, as part of the broader American Recovery and Reinvestment Act of 2009 (ARRA), provides incentives for physicians to take a closer look at moving away from paper file storage. ARRA is a federal stimulus bill and is, in fact, mandatory for those who bill Medicare. Physicians, hospitals and doctors’ offices must be in compliance with the dictates of the plan by 2015.
A: Yes, in terms of both record storage and e-billing.
Regarding electronic records or EMR, the HITECH Act, as part of the broader American Recovery and Reinvestment Act of 2009 (ARRA), provides incentives for physicians to take a closer look at moving away from paper file storage. ARRA is a federal stimulus bill and is, in fact, mandatory for those who bill Medicare. Physicians, hospitals and doctors’ offices must be in compliance with the dictates of the plan by 2015.
- Any physician or medical facility not in compliance will be assessed penalties in the form of reduced Medicare reimbursements.
- Currently, acupuncturists and other CAM providers are not reimbursed by Medicare (yet), and may not be subject to the above "penalties." Check the HITECH Act on Wikipedia for more info on how this affects your practice.
- If and when compliance is a real issue for our customers, ClientTracker will be ready.
Q: What kind of computer do I need to access the Cloud?
A: ClientTracker Cloud can be accessed from most Mac or Windows computers, iPads and tablet PCs, and smart phones. A desktop or laptop computer is needed so you can print from the program, and serves as the central connection for your business.
ClientTracker Cloud works with Mac 10.9 or higher. (It does not work with Mac OS 10.8 or earlier.)
Windows 8, 8.1 or 10 is required.
An iPad or tablet is recommended as a remote data entry or consultation device; for example, charting in an exam room; for charting, an external keyboard is recommended. Your smart phone probably has a small screen that would be useful for checking your schedule while on the go or using ClientTracker Mobile.
A: ClientTracker Cloud can be accessed from most Mac or Windows computers, iPads and tablet PCs, and smart phones. A desktop or laptop computer is needed so you can print from the program, and serves as the central connection for your business.
ClientTracker Cloud works with Mac 10.9 or higher. (It does not work with Mac OS 10.8 or earlier.)
Windows 8, 8.1 or 10 is required.
An iPad or tablet is recommended as a remote data entry or consultation device; for example, charting in an exam room; for charting, an external keyboard is recommended. Your smart phone probably has a small screen that would be useful for checking your schedule while on the go or using ClientTracker Mobile.
Q: Is it possible to move my data from other software into ClientTracker?
A: Very possibly, we know we can import from certain other programs and formats. Contact our customer service for additional information about moving your data.
A: Very possibly, we know we can import from certain other programs and formats. Contact our customer service for additional information about moving your data.