Version 4.0 Support Package
Includes 12 months support (see below)
ClientTracker Desktop version 4.0
AVAILABLE UNTIL 5.0 DESKTOP IS RELEASED
Premium Support Plan
Purchase with Confidence
ClientTracker Software has features that rival EMR solutions costing many thousands of dollars.
Your purchase of the desktop version comes with a license to use it as long as you want* -- there are NO additional fees to access your data.
In addition, you always have access to our extensive Online Manual, and FREE software "updates" when available, to keep your ClientTracker current and full of the features you love!
ClientTracker 3.41 Customer Services
"Your company has been wonderful, the support has been great, and I don't want to lose all you have to offer. Your amazing customer service is so VERY much appreciated."
- Carrie Johnson, L.Ac., MAcOM
Gain Peace of Mind and Faster Service
"I have to take a moment to thank you for your AMAZING support team. I purchased your additional support with your system and I am so glad I did. Your support team is always available, always helpful, and when they can't make it right, they always get back to me with an answer in no time at all. I was very hesitant when purchasing the support contract because of my experience with other companies but your team goes out of their way to do the job and to do it quick and right. Thank you so much, I really appreciate all of you."
- Lucille Butler, LAc
+ FREE upgrade to 5.0 Desktop when available
Your Support Plan comes with these services while it's active:
(c) 2012 Ginkgo Software. All Rights Reserved.
*If you need help with the upgrade, please contact Ginkgo Software for pricing
To version 4.0
Version 3.41 and earlier are no longer supported as of January 1. 2013. There are no support services available, only upgrade and data recovery.
This is a DEPOSIT towards repairs (complex repairs could cost more; an estimate will be provided after a review of your files). Includes file upload & services such as recovered files, dealing with corrupted files, and data recovery.
Data Repair DEPOSIT FEE
Data Repair services require the presence of a technician or person familiar with computers at the practice.
Data Import Service
Per table of data - contact us for details
We import your data from your existing practice management software.
Includes 30-Day Support Plan
*On supported platforms only
1-Year Premium Support Plan
Includes all the services listed below
4.0 Per-Incident Service Fee
Assistance for single support ticket only
Upgrade to 4.0
3.41 Support Services
To version 4.0
BEST VALUE! Save $95 and gain additional support
+ 12-Month Support Plan
Includes 13 months support
(see above re 4.0 support)
Having the most recent version and a Support Plan is an investment in your peace of mind.
- Online Manual Concierge - Get a direct link & advice re the best information in our comprehensive manual.
- Email & Phone Product Support - Concise answers when you need them in writing, or "live" on the phone
- Program Technical Assistance - Help with backups, crashes, moving files, and other proram-related issues.
- FREE Major Upgrades - Get any upgrade in the same series FREE while on a Support Plan & Save $$$